How can we help you?
Search our FAQs below, chat with our support team live, or reach us by email.
Account & Security
How do I enable extra security on my account?
Every login and withdrawal on Vestradofx requires a one-time email verification code (OTP) automatically — there's nothing extra to turn on. Withdrawals also require a personal PIN, which you set the first time you withdraw.
I forgot my withdrawal PIN, what do I do?
On the PIN entry screen during withdrawal, tap "Forgot PIN?" — we'll email you a secure link to set a new one.
I didn't receive my login or withdrawal code
Check your spam or junk folder first. Codes expire after 10 minutes, so you can always request a new one if it doesn't arrive.
Deposits & Withdrawals
My deposit hasn't shown up yet
Crypto deposits are credited after network confirmation, which can take anywhere from a few minutes to an hour depending on network congestion. If it's been longer, contact support with your transaction ID.
How long do withdrawals take?
Once approved, withdrawals typically arrive within 10–60 minutes depending on the network and current congestion.
I sent funds to the wrong network, can it be recovered?
Contact support immediately with your transaction hash. Cross-network recovery isn't always possible, but we'll do everything we can to help.
Verification
How do I verify my identity?
Go to your dashboard and tap the verification badge near your balance to start the process. You'll need a valid government ID.
Why was my verification rejected?
This usually happens if the uploaded document was blurry, expired, or didn't match your account details. You can resubmit anytime from your dashboard.
How long does verification take?
Most verifications are reviewed within 24-48 hours. You'll see a live status update on your dashboard once it's processed.
Trading & Plans
How do investment plans work?
Each plan has a fixed duration and expected return. Once you select a plan and fund it, your earnings accrue automatically and are credited to your profit balance.
Can I cancel or withdraw from an active plan early?
This depends on the specific plan's terms. Contact support with your plan details and we'll let you know your options.
What is Copy Trading and how do I start?
Copy Trading lets you automatically mirror the trades of experienced traders on the platform. Visit the Copy Trading section from your dashboard to browse available traders and start copying.
How do I convert between cryptocurrencies?
Use the Convert button on your dashboard to swap between supported coins instantly at live market rates.
Account Management
How do I change my password?
Go to your profile settings and select "Change Password." You'll need to enter your current password to confirm the change.
How do I update my email or phone number?
Some account details can be updated directly from your profile settings. For email changes specifically, please contact support to verify your identity first.
Is my personal information safe?
Yes. We use industry-standard encryption for all sensitive data, and every login and withdrawal is protected by email verification codes.
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Still need help? Email us directly
support@vestradofx.com