How can we help you?
Search our FAQs below, chat with our support team live, or reach us by email.
Account & Security
I can't sign in to my account?
It is likely that you are entering incorrect authentication data. If you can't remember the password to your account, you will need use the password recovery function. Press the button "Forgot password ?"on the account login page, and then follow the instructions. If the email didn't arrive in your Inbox, check your Spam folder.
Is it safe to share my info here?
Our services are done in confidentiality, we do not share any of our user data. Kindly see our privacy policy for more clarification.
Deposits & Withdrawals
How do I make a deposit?
To deposit funds in your Vestrado account, you may choose any of the available methods of payment in your country and follow these instructions. Log in to your. Click on 'Deposit'. Enter the amount you wish to deposit. Select the method of payment from the dropdown menu. Copy wallet address if crypto deposit is selected.
How do I withdraw my profits?
It is very easy to place withdrawals. Simply login to your account and click 'Withdrawal'. Next enter the withdrawal amount and your desired withdrawal method. Select an account to withdraw from and click proceed.
How long are withdrawals proceessed?
Payments occur in Instant mode (Instantly) or within 24/hours.
Trading & Plans
What is Copy Stop Loss?
Copy Stop Loss (CSL) is an instruction to close a copy if the value of the entire copy drops below a specific dollar amount or ratio. You can use this to protect your investment - to automatically sell the copy investment if its value goes down. CSL is mandatory on every copy (both CopyTrader™ and Smart Portfolios). You can set the CSL anywhere between 5% and 95%.
What is Copy Trading?
As the name implies, it is 'Copying Trades' from an experienced trader. You simply select a trader and copy whatever trades they place.
Support & General
What are the disadvantages of online trading?
You don't need to worry, the interface is user-friendly. Anyone can use it smoothly. Our user manual will help you to solve your problem. If you do find yourself needing some help, feel free to reach out to our support team through our Contact page, or visit our Support Center.
What level of support do you offer?
We are available 24/7 to offer support if you encounter any issues while using this platform.
Do you offer referrals?
Yes, we have a referral program. Check your user dashboard to see your unique referral link.
No matching questions found. Try chatting with us instead.
Still need help? Email us directly
support@vestradofx.com